Audiens ING

Audiens selected to provide the Data Management Platform (DMP) for ING.

ING Italia is the biggest online bank in Italy by number of customers and will use the Audiens DMP platform to customize their digital communication messages

ING Italia was looking to source a privacy-compliant technology to allow them to have direct control and autonomous management of their customer data and optimize advertising campaigns across digital channels.

“We are very pleased that a bank with an innovative character and a strong presence in Italy like ING Italia chose our technology. We are happy they appreciate the features, ease-of-use and flexibility that distinguish our platform,” said Marko Maras, CEO of Audiens.

Transparency and privacy of its customers is paramount to ING Italia the company chose the Audiens platform because it met the high standards the company required. Through this agreement, ING Italia will gather information from different sources within a single hub allowing the creation of audiences with similar characteristics. This will enable ING Italia to activate the segments on its main digital marketing channels and allow the bank to customize communication messages in order to offer products and services in line with the interest of its
customers and prospects.

“Transparency and attention to the customer are two values that distinguish us at ING Italia. So we made the decision to equip ourselves with a DMP and implement more effective one-to-one communications with the option to manage data independently. We were looking for a partner that could offer a
user-friendly and complete solution, was able to support functionality we requested and had a presence in Italy,” ING Italia said in a prepared statement.