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We reduced CPA for a publisher by over 500%
We saved £1.2m in returns for a leading retailer
We grew VIP customers by 21% for an app developer
Reducing repeat returners and returning £1.2m
From processing to restocking costs, serial returners were a £1m problem for this well-known fashion retailer. So how did we increase the retailer’s profits while improving the customer experience to drive customer loyalty?